At Jackline Building Cleaning Services, we strive to provide excellent service and customer satisfaction. However, we understand that there may be circumstances where you need to cancel or modify your booking. This policy outlines our guidelines regarding cancellations, refunds, and service changes.
1. Cancellation Policy
1.1. Cancellation by the Customer
- Advance Notice: If you wish to cancel or reschedule your booking, we require at least [insert time frame, e.g., 24 hours/48 hours] notice before the scheduled service time.
- Late Cancellations: Cancellations made less than [insert time frame] before the scheduled service may incur a cancellation fee of [insert amount or percentage].
- Same-Day Cancellations: Cancellations made on the same day as the scheduled service may not be eligible for a refund and will be charged in full.
1.2. Cancellation by Jackline Building Cleaning Services
- We reserve the right to cancel or reschedule any service due to unforeseen circumstances (e.g., extreme weather, safety concerns, etc.). In such cases, we will notify you as soon as possible and offer an alternative date or a full refund.
2. Refund Policy
2.1. Service Dissatisfaction
If you are unsatisfied with the service provided, please notify us within 24 hours of service completion. We will assess the situation and may:
- Offer a re-service at no additional cost.
- Provide a partial or full refund, depending on the nature of the issue.
2.2. Refunds for Cancellations
- Full Refund: If you cancel your booking at least [insert time frame, e.g., 24 hours/48 hours] before the scheduled service, you are entitled to a full refund.
- Partial Refund: If you cancel after the [insert time frame] but before the same-day period, you may be eligible for a partial refund, minus any applicable cancellation fees.
- No Refund: Cancellations made on the same day of service may not be eligible for a refund, except in cases where Jackline Building Cleaning Services was at fault.
3. No-Show Policy
If our team arrives at the scheduled service time and is unable to access your property (due to locked gates, inability to reach you, etc.), this will be considered a “No-Show.” In such cases:
- No refunds will be provided.
- You may be charged a no-show fee equal to the service cost.
4. Service Modifications
If you need to modify your booking (e.g., change service dates or upgrade/downgrade services), please contact us at least [insert time frame] before the scheduled service time. We will accommodate your requests based on availability.
5. How to Request a Refund or Cancel a Service
To cancel a service or request a refund, please contact us using the following details:
- Phone: 055 681 5544, 055867 2223, 04 448 8592
- Email: [Insert Contact Email]
- Office Address: Intil City P28-S8, Dubai-U.A.E, PO Box No. 232254
Please provide your booking reference and reason for the cancellation or refund request.
6. Changes to This Policy
Jackline Building Cleaning Services reserves the right to modify or update this Refund & Cancellation Policy at any time. Any changes will be posted on this page, and we encourage you to review it regularly.
